LashLashLash Return Policy

Welcome to LashLashLash! We want you to be thrilled with your purchases, but we understand that sometimes you might change your mind or something might go wrong. Here’s how we handle different situations:

Return Window: If your items aren't quite right, you have 10 days from the date of purchase to return them for store credit. Products must be in the same condition you received them—unused and in their original packaging.

Exchange Policy:

    • Defective or Damaged Items: If you receive a defective or damaged item, please contact us within 10 business days. We will arrange a replacement or a return for store credit, and we will cover all shipping costs associated with addressing these issues.
    • Change of Mind: If you've changed your mind, that's okay too! You can return the item within 10 days. Please note, in this case, you will be responsible for the shipping costs associated with the return.

Return Shipping Costs:

    • Our Error: If the return is due to an error on our part (damaged, defective, or incorrect item), we will cover all shipping costs to ensure you are not out of pocket.
    • Change of Mind: If you are returning an item because you've changed your mind, you will need to cover the return shipping costs. These costs are non-refundable.

Sale Items: All sale items are final—so please be sure before making a purchase as these items cannot be returned or refunded.

Quick Shipping Promise: We strive to ship items quickly. Orders placed by 1:00 PM on business days are dispatched the same day. Orders received after 1:00 PM are shipped the next business day.

Damaged Items: Please report any damaged items within 24 hours of delivery. We’ll address the issue promptly by offering a replacement or store credit, depending on what you prefer.

Consumer Rights: We uphold your rights under Australian Consumer Law. If your purchase is faulty or not as described, you're entitled to a remedy—whether it’s a repair, replacement, or refund.

Shipping Delays: Although we use reliable shipping services, delays can occur. We appreciate your patience and are here to help manage any issues that arise to ensure your order reaches you as quickly as possible.

Contact Us: For the fastest response, please contact us via Instagram DM at @lashlashlash_brisbane or by email at We're here to help and ensure your experience with us is as smooth and enjoyable as possible.

We value your satisfaction and are here to help with any issues related to your purchase. Feel free to contact us directly for assistance with returns or shipping inquiries.